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Delivery & Return
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. These include perishable goods such as food, flowers, newspapers or magazines, as well as intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items are gift cards, downloadable software products, and some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted. These include books with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened, any item not in its original condition, is damaged or missing parts for reasons not due to our error, and any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at moritta@koeed.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at moritta@koeed.com and send your item to: 6601 LYONS ROADBUILDING L3COCONUT CREEK, FL 33073
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.